Refund policy

EnduroSip® Return and Refund Policy

30-Day Returns

You have 30 days after receiving your item to request a return.

Unused, non-personalized bottles purchased on sale are eligible for return under the same conditions as full-price bottles.

Items must be unused, in their original condition and packaging, with any original tags. A receipt or proof of purchase is required.

How to Request a Return

Email endurosipdesigns@gmail.com with your order number and the item you would like to return.

If approved, we’ll email you return instructions, the return address, and a shipping label. Please wait for these instructions before sending your item back. Returns sent without prior approval will not be accepted.

There is no restocking fee.

For some approved replacement requests, we may allow you to keep the original item. We will confirm this by email.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact endurosipdesigns@gmail.com promptly if an item is damaged, defective, or incorrect so we can review the issue and help resolve it.

Exceptions

Custom or personalized products and gift cards are not eligible for standard returns. If a custom or personalized item arrives damaged, defective, or incorrect, please contact us for assistance.

Exchanges

To exchange an eligible item, request a return first. Once your return is accepted, place a separate order for the replacement item.

Refunds

We’ll notify you after receiving and inspecting your return and let you know whether your refund is approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since approval, contact endurosipdesigns@gmail.com.